000-M95 251-300 070-686 646-002 HP0-M24 000-657 74-134 A2150-195 920-125 200-001 000-197 C2180-183 000-580 000-142 000-349 1Z0-485 A00-203 HP0-M46 TB0-118 920-166 251-101 642-741 HP0-Y43 C_HANAIMP_1 70-400 SABE201 000-058 650-157 HP0-055 BCP-240 C2180-276 JN0-696 1Z0-020 HP0-Y37 117-101 HP0-087 70-498 HP2-K33 HP0-815 ST0-052 GCFW 1Z0-035 HP0-M23 000-M245 000-642 350-050 HP2-H17 74-338 9A0-152 E20-050 9A0-096 000-201 50-708 AWMP EUCOC DU0-001 70-660 LOT-911 A2090-545 000-374 HD0-300 50-865 HP2-Q05 EX0-110 000-202 E20-610 117-301 00M-502 074-137 HP2-K32 COG-645 9A0-701 HP0-Y31 070-432 646-229 TB0-104 1Z1-226 M2080-663 70-431 LOT-721 642-871 050-730 000-N17 1Z0-620 000-081 050-894 646-058 1Z1-259 LOT-910 50-701 Technical Support Engineer Level 1 (TSE1) | Trapp Online Careers

Technical Support Engineer Level 1 (TSE1)

Job Description:

Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining server and workstation performance and close tickets efficiently. The TSE1 supports customers during both pre-and post-sales periods. They are responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The TSE1 is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.

Essential Duties & Responsibilities:

  • Answer Level 1 inbound calls, support tickets, and web chats and assess customer’s technical support needs and handle/route accordingly, using documented procedures and available tools
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Improves system performance by identifying problems; recommending changes.
  • Achieve specified performance goals

Job Requirements:

Problem Solving, Server Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration

  • High school diploma or equivalent
  • Minimum of two years customer support experience
  • Ability to type 30 WPM
  • Exceptional listening skills
  • Ability to communicate clearly and succinctly
  • Ability to compose grammatically correct, concise and accurate notes
  • Possess good troubleshooting skills and be able to isolate and fix problems quickly
  • Capable of locating and installing device drivers
  • Diagnose, troubleshoot and/or upgrade workstations and servers
  • Enhanced ability to interpret customer’s description of problem, troubleshoot and provide solutions, summarize and document interaction
  • Some experience with Active Directory and understand how to add users and groups
  • Understand a domain environment and how to access file/folder shares on other machines on the network
  • Understand how to install different types of software and troubleshoot error messages that may come up
  • A+ recommended but not required

E-Verify Notice:

U.S. Law requires companies to employ only individuals who may legally work in the United States — either U.S. citizens, or foreign citizens who have the necessary authorization. This diverse workforce contributes greatly to the vibrancy and strength of our economy, but that same strength also attracts unauthorized employment. Trapp Online strictly enforces all United States Immigration Laws.

Click to Apply